Refund policy

Returns & Refunds

We want you to be happy with your Choice Pickleball purchase. If you change your mind, you may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, your item must be unused, unopened and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at choicepickleballau@gmail.com before sending your item back. If your return is accepted, we’ll provide instructions on how and where to send your return. Items returned without first contacting us may not be accepted.

For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty or you have received the wrong item. Please include your order number and, where possible, photos of the issue so we can assess it and make things right.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund depending on the circumstances.

Exchanges

If you would like a different colour or product, please contact us. Where an exchange is approved, the original item must meet the return eligibility requirements above. Alternatively, you can return the eligible item and place a new order for your preferred product.

Sale Items and Gift Cards

Change-of-mind returns are not available for gift cards or items marked as final sale. This does not affect any rights you may have under the Australian Consumer Law if an item is faulty, damaged or otherwise fails to meet a consumer guarantee.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank or card provider to process the refund after it has been issued.

If more than 15 business days have passed since we approved your refund, please contact us at choicepickleballau@gmail.com.