SHIPPING POLICY

At Choice Pickleball, we aim to process and dispatch your order as quickly as possible.

Order Processing

Orders are generally processed and dispatched within 1–2 business days after your order has been placed and payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next available business day.

During product launches, promotions and other busy periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping Within Australia

We offer Standard and Express shipping throughout Australia.

Shipping rates are based on the weight of your order and are calculated and displayed at checkout before payment.

Estimated delivery timeframes after dispatch are:

Standard Shipping: 3–5 business days
Express Shipping: 1–2 business days

Delivery timeframes are estimates only and may vary depending on your location, Australia Post operations, peak periods, public holidays, weather and other circumstances outside our reasonable control.

Please note that choosing Express Shipping provides a faster delivery service after dispatch but does not change our order processing timeframe.

New Zealand Shipping

We currently offer Standard shipping to New Zealand.

Shipping rates are based on the weight of your order and are calculated and displayed at checkout before payment.

Estimated delivery time after dispatch is approximately 5–8 business days.

International delivery times are estimates only and may be affected by customs processing, carrier delays, public holidays or other circumstances outside our reasonable control.

Customers are responsible for any applicable import duties, taxes or customs charges imposed by the destination country, where applicable.

Order Tracking

Where tracking is available, you will receive your tracking information by email once your order has been dispatched.

Please allow some time for tracking information to update after your parcel has been lodged with the carrier.

Delivery Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us at choicepickleballau@gmail.com as soon as possible.

We will do our best to update your details before dispatch, however we cannot guarantee that changes can be made once an order has been processed or shipped.

Additional shipping charges may apply if an order needs to be resent due to an incorrect or incomplete address provided at checkout.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If your parcel appears to be significantly delayed or missing, please contact us at choicepickleballau@gmail.com with your order number and we will assist you in investigating the delivery.

If tracking shows your parcel as delivered but you cannot locate it, please check around the delivery location and with other members of your household or building before contacting us.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible at choicepickleballau@gmail.com.

Please include your order number, a description of the issue and photos where possible so we can assess the issue and assist you.

Nothing in this Shipping Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Contact Us

If you have any questions about shipping or your order, please contact us:

Choice Pickleball
choicepickleballau@gmail.com
Queensland, Australia

Last updated: 4 September 2026